Take Our New Happy Customer Survey

Help Us Serve You Better

Thank you for choosing natural gas from Florida City Gas. We’re committed to ensuring you have a seamless experience from installation to service.

To help us understand how our customer care and service teams performed during your installation, as well as how helpful you found the Florida Energy Conservation Appliance Rebate Program, we’d appreciate it if you could answer a few brief questions.

Your feedback is invaluable in helping us improve our services.

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Please rate each of the questions below from 1 to 5, 5 being most satisfied, 1 being least satisfied.
1. How satisfied were you with the overall customer service during the installation of your new natural gas service?
2. Did our team clearly explain the steps involved in the installation process and set proper expectations for timelines?
3. How would you rate the professionalism and helpfulness of the installation crew?
4. Did you find the Florida Energy Conservation Appliance Rebate Program easy to navigate (if applicable), and did it help you with your appliance purchases?
5. Based on your experience, would you recommend our natural gas service to your neighbors, friends and family?
6. Which of your home appliances are now fueled by natural gas?